Shipping & Returns
Shipping Policy
All customers can choose their preferred shipping method. Please account for order processing time before selecting a delivery service.
Standard Shipping: Packages with be shipped UPS Ground. Most orders with standard shipping are delivered within 2-7 business days of shipping.
Standard Shipping is free on orders $100+ (after discounts and without shipping, handling, or taxes). For orders below $100, there is a Standard Shipping flat rate of $8.50.
UPS 3 Day Shipping ($20): 3-day shipping offered for U.S. orders under a certain weight.
UPS 3 Day Shipping ($30): 3-day shipping offered for U.S. orders under a certain weight.
A note for UPS shipping: UPS currently delivers packages with 2-Day and 3-Day shipping Monday - Friday and not on weekends. We do not offer refunds for the cost of expedited shipping if the package has been shipped within our expected processing window.
Return & Refund Policy
A return must be requested within 30 days of the ship date, after which merchandise must be sent back within 15 days. Merchandise must not be worn, washed, dyed, or altered.
A $8.50 return fee will be charged to cover shipping.
Merchandise that appears to be worn and/or washed and not in its original/sellable condition may result in a delayed refund/exchange, or may not qualify for a refund or exchange. In these cases, the item(s) will be returned to you.
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We stand behind our products and are proud to have quality control that ensures the highest quality possible. In the rare case you receive a defective item, email us at hello@shopheartandstyle.com with a photo of your item to file a claim for your product. We will allow claims on any items that have manufacturing defects within 1 month from the date of purchase.
Non-returnable items, no exceptions
- Normal wear and tear (holes, pilling, fading, snags, stains, etc.)
- Accidents (example: "the dog ate my tote")
- Shrinkage (remember to wash in cold water & hang dry)
For help with any of these issues, please contact us here.
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